![]() On first boot, devices check to see if they’ve been assigned an enterprise configuration. Perform a factory reset to your Polar device.Zero-touch enrollment is a streamlined process for Android devices to be provisioned for enterprise management.Do not use your phone’s Bluetooth menu to pair the Polar device. Wait a while and enter the PIN code your Polar device suggests to your mobile device. Pair your Polar device with the Flow app by pressing and holding the Back button of your Polar device. Install Flow app again from the App store or from Google Play and sign in with your Flow account.Turn Bluetooth back on in your mobile device.Sign out from the Flow app and uninstall it from your mobile device.Turn off Bluetooth on your mobile device.NOTE! This step is important, especially with iOS devices since new device pairing can't be done in the Flow app before the earlier connection has been removed from the Bluetooth device list. ![]() Remove your Polar device from your mobile device's Bluetooth setting menu. On your mobile device, go to Settings > Bluetooth and make sure Bluetooth is set ON.Re-install Polar Flow app on your mobile device:.Turn Flight mode on and off in your Polar device: Settings > General settings > Flight mode.If you are using Android and you have more than one Polar device in use, activate the device you want to sync via the Devices menu. Otherwise your Android device is not able to identify your Polar device and cannot connect to your Polar device. If you are using Android version 6.0 or later, make sure location is enabled for Polar Flow app in the phone's application settings. NOTE: Do NOT use your phone’s Bluetooth menu to pair the Polar device. Pair your Polar device again by pressing and holding the BACK button.Choose your mobile device (iPhone, Android) and select Delete pairing? > Yes. On your Polar device go to Settings > General settings > Pair and sync > Paired devices (or Remove pairings).IPhone: Settings > Bluetooth, press i and Forget this Device,Īndroid: Settings > Bluetooth > Choose Polar device and Forget this Device. On your mobile device remove your Polar device from the list of paired Bluetooth devices as follows:.Unpair and pair your Polar device with the mobile device.Alternatively, go to Settings > General settings > About your watch and choose Restart your watch. To restart your Polar device press and hold the UP, DOWN, BACK and LIGHT buttons simultaneously for five seconds until the Polar animation is shown on the display. Restart your mobile device and Polar device.Switch Bluetooth off and on from your mobile device.Continue with the steps if the sync fails. Try the following steps one at a time to fix the syncing problem. Also make sure that the Flow app is running on your mobile device and keep it at the foreground. ![]() ![]() Please notice that the sync may take a while if you have lots of activity and training data on your Polar device.Īfter you’ve paired your Polar device with the Flow app, normally the easiest way to sync is by pressing and holding the BACK button on your training device.įirst make sure that you’ve got the latest version of the Flow app on your mobile device and the latest firmware on your Polar device. Syncing data between Polar device and Polar Flow app fails ![]()
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